Refund Policy

At OLIVE TREE PEOPLE, we stand behind our products, services, and our customers with a 365-day satisfaction guarantee for every purchase made through our website, www.olivetreepeople.com

Our Refund and Return Policy:
For our Retail Customers

• Products can be returned within 365 days from the date of receipt if you are not satisfied for any reason.
  

• Returns must be initiated through your account on our website. Log in, go to "Orders," find your order, and select "Return Items." Indicate the item(s), reason for the return, and any comments.
  

• Upon approval, a prepaid shipping label will be provided. Please note that a $7 fee for this label will be deducted from your refund.
  
• Once the return is received, please allow 7-10 business days for processing. Refunds will be issued to the original payment method, and an email confirmation will be sent.
  
  
• Please reach out to our Customer Support Team with any questions.

For our Waterless Beauty Consultants

• Products can be returned within 60 days from the date of receipt.
• The return process is the same as for Retail customers.

 Product Exchanges

• Product exchanges are available within 60 days of delivery. Please contact our Customer Support Team to initiate an exchange and a prepaid shipping label will be provided.

• After we receive your return, a product voucher will be emailed to you within 7-10 business days, which can be used for a new purchase.

For Returns and Exchanges within Canada

• Please contact our Customer Support Team to initiate an exchange or return.
• Please ship the items to be returned with a copy of your order invoice to: Reliable Logistics, Inc. 1575  S Gateway Rd Unit E Mississauga, ON L4W 5J1 
• Once shipped, please contact our Customer Support Team to share your tracking details.
• Once the return is received, please allow 7-10 business days for the processing of a refund or exchange voucher. Refunds will be issued to the original payment method, and an email confirmation will be sent.

For US Purchases Returned from Canadian for Returns and Exchanges

• Please contact our Customer Support Team to initiate your return or exchange.
• Unfortunately, we cannot provide a prepaid return shipping label from Canada.
• Please ship the items to be returned with a copy of your order invoice to: OLIVE TREE PEOPLE, 5750 Hannum Avenue Culver City, CA 90230
• Once shipped, please contact our Customer Support Team to share your tracking details.
• Once the return is received, please allow 7-10 business days for the processing of a refund or exchange voucher. Refunds will be issued to the original payment method, and an email confirmation will be sent.

Damaged or Incorrectly Shipped Products

• If you receive damaged, defective, or incorrectly shipped products, please contact our Customer Support Team immediately and provide a photo of the product(s). Any issues must be reported within 15 days of receiving your order.

• Any issues must be reported within 15 days of receiving your order. Please examine your products immediately upon receipt; any issues should be reported within 15 days of receiving your order.
  

• If desired, we will replace all such products. However, if an exchange is not possible, we reserve the right to issue a refund for the returned product. Statutory warranty rules and periods apply.
  

• Statutory warranty rules and periods apply. 

Please Note

• Returns sent without first initiating a return as outlined above will not be accepted.
  

• Gifts included in your order must be returned.

• Sets, bundles or packs must be returned as a complete set.
  

• Refunds will only be issued to the original payer, and to the fullest extent possible and permissible using the original payment method.
  

• If you purchase OLIVE TREE PEOPLE products from unauthorized retailers or websites, we cannot provide a refund or assistance.
  

• Ineligible or denied returns—including those received outside the allotted return window—are not eligible for refund and will not be returned to the customer under any circumstances.
  

OLIVE TREE PEOPLE reserves the right to make the final decision if the returned product is in unsatisfactory condition or if the above terms are not met. For any questions or assistance, please contact our Customer Support Team with your details, receipt number, and reason for the return.